Privacy Policy

Quick summary for players

• We record account, connection and gameplay information needed to run and secure Silex.
• Our anti-cheat analyses gameplay signals. A flag is evidence, not an automatic permanent punishment; you can request a staff review through the appeal process.
• Tebex handles checkout and payment-card information. Silex receives the transaction and entitlement details needed to deliver purchases and handle support.
• Optional analytics or advertising cookies stay off until you consent. Essential security and session cookies do not require consent.
• You can ask about your data or exercise your rights by emailing [email protected]. If you are under 18, you can ask a parent or trusted adult to help.

1. Who controls your information

ForgeVector Software Limited operates Silex Network and is the controller for the personal information described here. We are registered in England and Wales under company number 17271764, with registered office at 66 Paul Street, London, England, EC2A 4NA.

Privacy enquiries and rights requests: [email protected]. Please do not email passwords, payment-card details or copies of identity documents unless we specifically request a secure verification method.

2. Information we collect

• Player and account identifiers: Minecraft username and UUID, previous usernames, Discord user ID and profile details when you authenticate or link Discord, account links, rank and entitlement state, and staff identity records where applicable.
• Connection and security data: IP address, approximate country or region derived from an IP address, proxy or VPN indicators, server and session identifiers, login and connection history, client protocol and limited device or software signals, authentication events and security logs.
• Gameplay and anti-cheat data: matches, statistics, inputs and timing, movement, aim, clicks, combat interactions, reach and latency measurements, packets and server events, replay or evidence references, detection scores, exemptions, flags and staff review outcomes.
• Community and moderation data: chat and command records where logged, reports, tickets, appeals, punishments, linked-account findings, case notes, staff actions and audit trails.
• Public game data: usernames, skins, ranks, clans, leaderboards, match results and other in-game achievements that may appear on public Silex pages.
• Store and support data: Tebex transaction identifier, purchaser contact details made available to us, Minecraft username, package, price, currency, status, delivery attempts, refunds and dispute information. Tebex processes payment-card details; Silex does not store full card numbers.
• Website data: requested pages, timestamps, IP address, browser and device information, referrer, security events, preferences, consent choices and interactions with the site. Optional audience analytics are collected only after the required consent.
• Screenshare information: only if you choose to take part in a staff-requested investigation, the material visible during the session, technical findings, notes, relevant screenshots or recordings where you were told recording would occur, and the resulting case decision.
• Information you provide: messages, evidence, files and other details sent through support, appeals, reports, email or Discord.

We obtain information from you, Minecraft and Discord account services, your connection and gameplay on Silex, Tebex, our hosting and security providers, staff investigations, other players' reports, and historical Silex records. We may combine these sources to investigate security, fraud, cheating or ban evasion.

3. Why we use it and our lawful bases

• Provide the service and fulfil our agreement: authenticate players, run matches and profiles, provide features, deliver entitlements, respond to support requests and administer competitions or seasons. Our lawful basis is performance of a contract or steps requested before entering one.
• Protect Silex and its community: prevent cheating, fraud, abuse, attacks and ban evasion; investigate reports; secure accounts and infrastructure; enforce rules; and preserve evidence. Our lawful basis is our legitimate interests in operating a fair, safe and reliable service and, where relevant, the interests of our players. We balance those interests against player rights, with additional safeguards for children.
• Moderation and appeals: record decisions, provide human review, resolve disputes and maintain consistent enforcement. Our lawful bases are contract and legitimate interests.
• Payments, accounting and legal claims: reconcile Tebex purchases, deliver digital entitlements, detect payment fraud, handle disputes and chargebacks, keep tax records and establish or defend legal claims. Our lawful bases are contract, legal obligation and legitimate interests.
• Improve reliability and gameplay: measure crashes, errors, capacity, balancing and feature use with aggregated or minimised operational data. Our lawful basis is legitimate interests. Optional non-essential website analytics rely on consent where required by PECR.
• Communications: send service and security messages needed for your account or a transaction under contract or legitimate interests. Optional marketing uses consent where required, and you can opt out at any time.
• Comply with law: respond to valid legal requests, safeguarding concerns and regulatory duties. Our lawful basis is legal obligation or, where appropriate, legitimate interests.

We do not sell personal information. We do not use children's data for behavioural advertising or profile children to encourage spending.

4. Anti-cheat, profiling and decisions

Silex uses automated rules and statistical models to assess gameplay and connection behaviour. These systems may produce risk indicators, evidence bundles or temporary protective actions. They can be wrong, especially where latency, accessibility tools, unusual hardware or client behaviour affects a signal.

We do not rely on an automated score alone for a permanent network punishment. Staff can review the underlying evidence and context. You can express your view, provide evidence and request human review through the published appeal process. We monitor detection quality, false positives and model versions, and limit access to anti-cheat evidence to authorised staff.

5. Screenshares

A screenshare is an optional way to provide additional evidence during a cheating or security investigation. Staff must explain the purpose and expected scope before it starts. You may refuse or stop a screenshare. Refusal is not proof of cheating, although staff may decide the case using the other evidence available and may apply a temporary restriction while a serious security issue is investigated.

Staff should inspect only material reasonably relevant to the case. We do not ask for passwords, payment-card details, private keys or access to unrelated personal accounts. Close private content before sharing. Tell the staff member immediately if sensitive or unrelated information appears. Any screenshot or recording must be announced, kept with the case, restricted to authorised staff and deleted under the case-retention rules unless it is needed for an active dispute or legal claim.

6. Cookies and website storage

Strictly necessary cookies and local storage support maintenance access, security, authentication, session continuity, fraud prevention, load balancing and your privacy choices. These cannot be disabled through our consent controls where they are needed to provide a requested feature.

Analytics, advertising or other non-essential technologies are used only after the required consent. You can reject them or change your choice through the site's privacy controls. Browser settings can also remove stored cookies, but doing so may sign you out or reset preferences.

7. Sharing and international processing

We disclose only the information reasonably needed to:

• hosting, infrastructure, database, security, monitoring and support providers that process data for us;
• Tebex and its payment providers for checkout, delivery, fraud prevention, refunds and payment disputes;
• Discord, Microsoft/Minecraft or other account providers when you use their authentication or linked features;
• professional advisers, insurers, auditors, a buyer or successor where a business transfer is properly protected; and
• courts, regulators, law enforcement or safeguarding bodies where disclosure is legally required or necessary to protect people, rights or systems.

Some providers may process information outside the United Kingdom. Where required, we use an adequacy regulation, the UK International Data Transfer Agreement or Addendum, or another lawful safeguard. You can ask us for information about the safeguard relevant to your data.

8. Retention

We keep information only as long as needed for the purpose described, then delete or anonymise it. Current operational periods are:

• Raw anti-cheat evidence: normally 90 days. Evidence attached to a live punishment, appeal, security incident or legal dispute is retained with that case until it is resolved and the relevant claim period expires.
• Routine website, connection and security logs: normally up to 90 days, unless an event is isolated for an investigation.
• Staff authentication state: OAuth state normally expires after 5 minutes; an active staff session expires after no more than 12 hours and after 30 minutes of inactivity. Security audit records are kept separately for accountability.
• Gameplay profiles and statistics: while the account or network is active and afterwards where needed for historical results, integrity, migration or player-requested features. Public data may be anonymised instead of deleted.
• Moderation, appeal and screenshare cases: for the punishment or restriction period and normally up to 24 months after case closure; longer for permanent sanctions, repeated evasion, serious safety or security matters, or legal claims.
• Store, refund and transaction records: normally 6 years after the end of the relevant financial year for tax, accounting, fraud and dispute purposes. Tebex applies its own retention policy to data it controls.
• Support requests: normally 24 months after closure, unless linked to a longer-lived case or legal obligation.
• Consent records: while the choice applies and for a reasonable period needed to demonstrate compliance.

Backups rotate on a limited schedule. Data deleted from live systems may remain inaccessible in a backup until that backup expires, unless restoration is required for disaster recovery.

9. Children

Silex is likely to be used by people under 18, so we apply high-privacy defaults and explain important uses clearly. Do not provide more personal information than a feature requires. If consent is the lawful basis for an online feature and you are under 13 in the United Kingdom, consent must be given or authorised by a person with parental responsibility. This does not replace the rules of Minecraft, Discord, Tebex or another provider, which may set a higher minimum age.

A parent or guardian can contact us about a child's information, but the child has their own data-protection rights. We may verify the requester's relationship and consider the child's age, understanding and best interests before disclosing or changing information.

10. Your rights

Subject to legal conditions and exemptions, you may request access, correction, erasure, restriction or portability of your personal information. You may object to processing based on legitimate interests and to direct marketing. Where we rely on consent, you can withdraw it without affecting earlier lawful use.

Your right to object: email [email protected] and explain the processing you object to. We will stop unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the information is needed for legal claims. Direct marketing stops when you object.

We normally respond within one month and may verify account ownership. Rights are not absolute: for example, we may retain limited fraud, security, punishment or transaction information where deletion would undermine another person's rights, a legal obligation, network integrity or a legal claim.

You can complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint. Please contact us first if you are comfortable doing so, as we would like the opportunity to resolve the issue.

11. Security and changes

We use access controls, encryption where appropriate, audit logging, data minimisation and security testing. No online system is risk-free. If a breach is likely to create a high risk to you, we will notify you when the law requires it.

We may update this policy when our services or the law change. We will post the new effective date and give prominent notice of a material change where appropriate. A policy update does not turn an unlawful use of data into a lawful one.